Boojie hair Sealed with a kiss

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Terms

Returns, Refunds and Exchanges Policy

 

How To Return an Item
Your item must be in its original package condition, unopened and undamaged with the original tags to be returned. Merchandise that has been tamper with, alter, or used i.e. combed, cut, dyed, washed and brushed will not be refunded. Only exception is if there is a proven manufacturer defect . You must make notification with us via email (BoojieHair@gmail.com)of your dissatisfaction with the merchandise within 24 hours of receiving your products in the mail. After the initial notification you will be instructed to return the product for replacement or full refund within 3 business days in the proper condition which was stated above.

1. Please email Boojiehair@gmail.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Boojie Hair
Returns Department Tracking #
P.O. Box 5183

Lompoc CA, 93437
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

some items cannot be returned if they are opened. Hair that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

all items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

if hair item is in new condition and unopened, you may exchange your hair item for a different length with additional charge to make up the differences in prices. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

 

Accepted Methods of Payment

Credit Card (Master Card, Visa Discover, and American Express)

Pay pal

 

Credit Card Charges

 Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded you.

Shipping Policy

Most orders are shipped Monday- Friday 8am- 5pm

 

Allow 5-7 business days to receive your order. Unless the product that you have requested is on back order allow additional 5-7 business days.

Carriers

The following carriers will be delivering our orders



USPS
UPS
FED EX

Order tracking

when a tracking number is provided by the shipping carrier we will inform you of your order tracking information. Please note that some orders using USPS first class shipping will not having tracking #.

Shipping Orders

the rate for the shipping of your order is based on your location and the weight of your product being shipped.  You will be shown the final cost of your shipping before the final checkout page. Then you have a chance to place your order or decline if you decide not to.

 

Back Orders 

If an item goes on back order we will ship you the part of your order that is available in stock.  When and if the remaining items become available we will ship you the remaindering of your order. Note that you will not be charged any additional fees for the additional shipment.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your person information.


What Information Do We Collect?

We only collect information that we need that is related to your order. These include: Shipping Address, Billing address, Email Address and Credit card information.

In addition we also collect information on your IP address, browser type, and Refer URL data. we use this data to prevent hacking attempts, help us to know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.


How Your Information is used

Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security and Storage

Only your data billing, shipping and order contents is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card information.


Cookies and browser information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.